Dashboard
MSP resource overview —
11
Available today
2
Absent today
3
Clients at risk
13
Open alerts
8/11
Backup 2 covered
FR coverage — At minimum ⚠
NL coverage — OK ✅
EN coverage — OK ✅
2 overlap alerts — ⚠ check HFB
🛡 Backup 2 — loading…
Who is absent?
DB
Douaa Benh Ssaine
Sick Today — impact on Carrier Services & Ores
AK
Alexia Kaplan
Leave Until 26/03 — Lantis backup covered
Pending approval (PM → Karen)
MM
Musli Muslija
Pending PM 7–11 Apr — HFB backup check needed
HC
Henri Couchard
Pending PM 14–18 Apr — overlap check
Portfolio volume — total timesheets handled
⏳ Loading workload data…
2024 actual
2025 actual
2026 actual (Jan–Apr)
Unit: timesheets processed per month across all clients
Team
MSP Consultants & Program Managers
MSP Consultants — daily operations
MSP Program Managers — strategic & escalation
Clients
Active clients and pipeline opportunities
Active clients — operational, ad-hoc risks
Pipeline clients — long-term planning risks
Planning Board
PM → Lead → Backup 1 → Backup 2 per client
Absences
Register and manage all absences — approval flow: PM → Karen
Alerts
Automatic alerts for coverage, language gaps and client risks
LT Planning
Long-term resource planning — pipeline clients, 6 to 12 months ahead
⚙️ Settings & Dynamic Parameters
Configure thresholds, rules, language coverage minimums and future data inputs